Returns & Exchanges

At Shelly, we want you to be completely satisfied with your new tech; if you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack the electronic device in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided in the portal to your box and drop it off at any authorized courier location.

• 4.
  Quality Inspection and Refund

  Once our technicians verify the device's condition, your refund or exchange will be processed within 3-5 business days to your original payment method.